✅ Refund & Reshipment Eligibility

You can request a refund or reshipment within 5 days of order delivery if any of the following occurs:

1. Damaged or Broken Items

If you receive a product that is damaged, broken, or defective, please contact us within 5 days with clear photos or a video of the item and the packaging.

2. Missing Products

If items are missing from your order, we will verify with the fulfillment center and offer reshipment or refund accordingly. A photo of the package and packing slip is required.

3. Incorrect Products

If you receive the wrong item, we will send the correct product or issue a refund. Please provide a photo of what you received.

4. Package Not Delivered

  • If tracking shows “delivered” but you didn’t receive the package, we’ll investigate.
  • If the package is lost due to CJ’s or the courier’s fault, we will reship or refund.
  • Refunds will not be issued for incorrect address input by the customer.

❌ Non-Refundable Situations

  • Orders delayed due to natural disasters, customs issues, or uncontrollable events
  • Customer changed mind after shipping
  • Incorrect shipping address provided
  • No response to order issues after 5 days of delivery
  • Tracking shows “delivered” and no proof of issue provided

📦 Return Policy

Because we are a dropshipping business, returns are generally not accepted unless explicitly approved. Please do not return any products without contacting our support team first. Unauthorized returns will not be refunded.

📞 How to Request a Refund or Reshipment

To request a refund or replacement, contact us at:
📧 Email: contact@jaarex.com
📞 Phone: +880 1330 921 423
Please include your order number, description of the issue, and photo/video evidence.